Returns and Refunds Policy

For online purchases, you may cancel without giving a reason within 14 days after receiving your goods. If an order contains goods delivered separately, this period starts when the last item arrives. Notify us at info@tufffinds.com with your order number or other proof of purchase. You then have a further 14 days to send the goods back.

Return goods to: Tufffinds Ltd, 3 Lucas Avenue, Harrow, England, HA2 9UH, United Kingdom. Please include your name and order reference. You are responsible for the direct cost of returning goods when you change your mind. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods; contact us so we can arrange this.

You may inspect and try on a hat as you would in a shop. Please handle it carefully and return it with its packaging and tags where possible. We may reduce a refund only for a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Original packaging is not a condition of exercising your statutory rights.

We refund your payment to the original payment method, without a restocking fee, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. For cancellation of a whole order, we also refund the cost of our least expensive standard outbound delivery option. Any extra amount paid for express delivery is not refundable for a change-of-mind cancellation.

If goods are faulty, damaged or not as described, email us with your order details. You retain your statutory rights to a refund, repair or replacement as applicable. These rights also apply to sale items and are not limited by the cancellation periods above.

These goods-return rights apply to goods sold by Tufffinds, including existing goods sourced at your request. Sourcing alone does not make an item personalised. Cancellation of separately agreed sourcing or styling services is explained in our Terms of Service. If a lawful exception applies to genuinely personalised or made-to-specification goods, we explain it before purchase; faulty-goods rights are unaffected.

You can use this form, but it is not required. Send it to info@tufffinds.com or Tufffinds Ltd, 3 Lucas Avenue, Harrow, England, HA2 9UH, United Kingdom.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods/order reference:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if sent on paper):
Date:

This policy does not affect your statutory rights.